Warranty Information - Xtreme Angler Series 60 Day Manufacturer's Warranty

FX’s ‘ONE STEP ABOVE’ 60 DAY GUARANTEE AND LIFETIME REPLACEMENT POLICY

 

 

60-DAY MANUFACTURER’S GUARANTEE

We guarantee our rods to be free from manufacturer defect's for the initial 60-day period for the original purchaser only.  We extensively test our rods at both the factory and in the shop prior to shipping out.  We boast a less than 1% manufacturer’s defect rate, and those are found prior to getting to the customer.  If there ever is a defective rod that makes it to a customer, it will show itself on the first fish, first hook set, and on the first trip out.  If a rod were to break during the initial 60-day period from purchase date, and the customer feels it was a manufacturer’s defect, we will be glad to inspect the break and replace, free of charge, if it is deemed a defective rod.  Only Charge to you would be the Shipping back to you. Estimated $25

***VISIBLE PROBLEMS CAUSED IN SHIPPING MUST BE REPORTED IMMEDIATELY, WITHIN 48 HOURS OF DELIVERY, AND WILL BE HANDLED APPROPRIATELY UTILIZING OUR SHIPPING INSURANCE PROGRAM AT NO COST TO THE CUSTOMER***

HOW TO FILE FOR YOUR 60-DAY MANUFACTURER’S DEFECT GUARANTEE

  1. Cut the split out with the model number showing, (section between the rear grip and the butt of rod).
  2. Cut off 6 inches below and above the break area
  3. Mail in all three pieces to:

FX Custom Rods Warranty Dept

4460 Sirrocco Lane Southwest

Lilburn GA 30047

Include the following items:
  • Dated proof of purchase. If purchased directly from FX, we will have this on file.
  • Fill out the warranty claim form at the bottom of this page. 
Once we receive your pieces, we will analyze the damage, and  send you a replacement Invoice to pay online. Allow 5 - 7 business days for this process.